The Healthcare Pivot
A regional hospital system improved patient outcomes by 23% through AI-assisted diagnostics while reducing physician burnout.
Better Patient Outcomes
Critical Finding Time
Reduced Burnout
Capacity Increase
The Challenge
The hospital system was facing a perfect storm: rising patient volumes, staffing shortages, and increasing pressure on already-stretched physicians. Diagnostic imaging wait times had grown to three weeks. Radiologists were reading 40% more studies than recommended for quality care.
Leadership had explored several AI solutions previously, but each attempt met resistance from clinical staff who felt technology was being imposed without their input. Trust had eroded between the technology and clinical sides of the organization.
They needed a different approach—one that clinicians would embrace, not endure.
Tags
Our Approach
We began by understanding the clinical workflow, not just the technical requirements. Our team shadowed radiologists, technologists, and referring physicians to map the complete diagnostic journey.
What we found was surprising: the biggest bottlenecks weren't in the AI-ready tasks, but in coordination, communication, and documentation. AI could help, but only if deployed strategically.
We designed a triage-focused AI solution that prioritized urgent cases, reducing time-to-diagnosis for critical findings. But equally important, we redesigned the workflow around how clinicians actually worked.
Implementation was deliberately phased over nine months, with continuous feedback loops. Clinicians were co-designers, not just users. The result was a system that felt like it was built by doctors, for doctors—because in many ways, it was.
The Results
Patient Outcomes
23% improvement in early detection of critical conditions
Time to Diagnosis
Critical findings now flagged within 2 hours vs. 3+ days previously
Physician Satisfaction
Burnout indicators decreased significantly; retention improved 40%
Operational Capacity
Same radiologist team now handling 25% more volume with higher quality scores
"For the first time, I feel like technology is actually helping me focus on the work I trained 12 years to do. It doesn't replace my judgment—it sharpens it."
Ready for similar results?
Let's discuss how we can help your organization achieve exceptional outcomes.